To those with a fixed/refurbished PS3 from Sony...

[Alakratt]

I wanna know if any of you that has receive a fixed/refurbished PS3 from Sony has experienced any problems with your system?

[Leviticus]

I wanna know if any of you that has receive a fixed/refurbished PS3 from Sony has experienced any problems with your system?

I have a refurbished ps3 that came back to me when GTAIV came out.
This system run very nice never had an issue with GTAIV or any other games. And it run very quite just like the wii.
Damn it run better then the other ps3 I had because my first one was very loud and sometime lock on when playing games.

[Dorian_D]

Mine is be being replaced with a brand new ps3 in the coming days since I just shipped out my box to them

[AndyD]

I wanna know if any of you that has receive a fixed/refurbished PS3 from Sony has experienced any problems with your system?

The refurb one looked new, played like new, and was actually quieter than my previous PS3.

No problems here with a refurb.

[Alakratt]

Just called Sony today, so I'm waiting for the box. GTA 4 killed my PS3. So the refurbished one is actually better...hmm....what do you think Sony changes in the refurbished units?

[PhillyPhreak]

I received a refurbished PS3 (60GB) back in November and it's been perfectly fine from day 1.

[faaeng]

I recieved my refurb mid-late January.
No problems whatsoever. *knocks on wood*

The system is actualy slightly quiter then my original and all 4 USB ports acctualy work. 1 was bad on my original. The original failed to power up. That was the reaon for my return. 60GB unit.

[coolguy]

refurbished ps3 is allmost as good as a brand new one..
sony send it to the factory. they take it apart. fix it test it...
so its safe to get a refurbished ps3 console from sony

[Magnum R/T]

I am sending my 80g back tomorrow. If they send back one that isn't working properly then I will keep UPS busy until they can get it straight. Maybe even get compensation out of it somehow for being inconvenienced if it gets that far...

[fumper]

im due to get my 60gig refurb today at some point. hope all is good with it.

[RawK_Solid]

The refurb one looked new, played like new, and was actually quieter than my previous PS3.

No problems here with a refurb.

Same story here. Got my refurbed one about a month ago. I was shocked how quiet it is. Silent, all the time. Even after playing COD4 for 4 hours straight.

It has froze on me twice since playing online. I think that is typical every once in a while though.

[Alakratt]

Same story here. Got my refurbed one about a month ago. I was shocked how quiet it is. Silent, all the time. Even after playing COD4 for 4 hours straight.

It has froze on me twice since playing online. I think that is typical every once in a while though.

But did it froze 'cause of a connection drop or playing too much online?

[UMGAWA]

Thankyou for starting this thread, it really has put my mind at ease after recently sending my ps3 away for a drive failure.

[Racoon]

Good thread :)
Another question: how long did you have to wait for your fixed PS3? I´ve been waiting for mine 8 weeks!! Annoying to say the least.....:(

[PsychoMantis]

Thankfully I havent had any problems at all with my PS3. *knocks on wood* I had the freezing issue like others have had with GTA4 but I did the fix suggested by R* and I havent had problems since.

[AndyD]

Good thread :)
Another question: how long did you have to wait for your fixed PS3? I´ve been waiting for mine 8 weeks!! Annoying to say the least.....:(


I sent a 60 gb in Sept of 2007, called on Thursday, got box on Monday, sent Monday, received another on Friday. So all in all, a week and a half from call to new PS3.

[Racoon]

I sent a 60 gb in Sept of 2007, called on Thursday, got box on Monday, sent Monday, received another on Friday. So all in all, a week and a half from call to new PS3.

Thanks :-D

Seems Sony EU are quite lame in comparison :cry:

[AndyD]

Thanks :-D

Seems Sony EU are quite lame in comparison :cry:


Now that 60s are no longer sold, they have to wait for broken ones to be fixed, rather than having new parts to swap in for speed.

[Racoon]

Yeah - Sony offered me a 40 GB with a game instead of reparing my 60 GB :shock: Worst deal ever!

@ Alakratt: Sorry for slight thread hijack :heart:

[vf-]

But did it froze 'cause of a connection drop or playing too much online?

What causes this. It's sometimes regular with F1:CE. Though stability has been much better since 2.35. Last night was my first lockup since 2.35 was released while waiting on the next race in the lobby (currently connected via ethernet.) Something always seems to happen in the lobbies. As I noticed a few people on my list in the same lobby also went offline when it hard locked.

[cologne]

Yeah - Sony offered me a 40 GB with a game instead of reparing my 60 GB :shock: Worst deal ever!

@ Alakratt: Sorry for slight thread hijack :heart:

I hope you did not take that deal... the 60gb has the best quality parts of all PS3's.

[trueheart78]

Got a 60GB refurbished PS3 back in Jan/Feb, and it's been great. No issues that I'm aware of, and it's doing great :D

[Racoon]

I hope you did not take that deal... the 60gb has the best quality parts of all PS3's.

No - no way :-D But 8 weeks, till now, without my PS3 is pretty hard

[Comatosed]

I live in the UK and had to have a refurb 60GB, I phoned them on a thursday, new PS3 was here the following wednesday. Guy turned up gave me a PS3 then took mine away, new PS3 has been sweet as, loads quieter than my last one as well :)

[Alakratt]

Yeah - Sony offered me a 40 GB with a game instead of reparing my 60 GB :shock: Worst deal ever!

@ Alakratt: Sorry for slight thread hijack :heart:

no biggie dude, as long as this helps others as it's helped me, it's ok! I'm just waiting for the box, I know I called yesterday but man!! I miss GTA 4!!

[Alakratt]

So from all the posts so far, the only freezes from refurbished PS3's are online? No disc read errors from them? (the only error I'm worried about) I just hope that those refurbs have new parts in them, I mean, I guess they do since they're quieter than store-bought ones and stuff.

EDIT: This question is for those that used the warranty with the receipt: did you get a year of warranty in the unit they sent?

[AndyD]

The refurbs can have all the problems of a new system. The thing is they come with either a 3 months warranty or until the original warranty would run out. So you are covered for problems. I would not worry about it too much. Just play the games and enjoy the console.

[Jaraplus]

After my launch system locked up and would not start up again, i got a referb (warente replacement) and it's been working perfectly since. I have 117 WU's on folding, watch DVD's, BR's, and listen to music on it so I use it all the time with no problems.

[crownroyal]

Just called Sony today, so I'm waiting for the box. GTA 4 killed my PS3. So the refurbished one is actually better...hmm....what do you think Sony changes in the refurbished units?

How long did it take you to get the box? I've been waiting for 3 days now and now its Memorial Day weekend and no Ps3

[Alakratt]

How long did it take you to get the box? I've been waiting for 3 days now and now its Memorial Day weekend and no Ps3

I called yesterday. Did you already sent your PS3?

[JeffPara]

My drive failed, got it back with shipping and all that within a week VERY suprised, and works fine, no problems at all. Sony's quality in fixing my PS3 has convinced me to buy their products whenever I can.

[GodSpeed]

Mine has been great. No problems.

[GodSpeed]

My drive failed, got it back with shipping and all that within a week VERY suprised, and works fine, no problems at all. Sony's quality in fixing my PS3 has convinced me to buy their products whenever I can.
The whole process was awesome. They sent a box next day air. I sent it back in that box that came with shipping paid. I loved it.

[RawK_Solid]

But did it froze 'cause of a connection drop or playing too much online?

I'm not sure. It's happened twice, both times while I called in an Airstrike. When the bombs drop and the entire level shakes I think there is information overload across the internet connection. It's weird though because it doesn't drop me from the game, the game just freezes. I have to flip the switch in back to get it going again.

No real complaints though. My original 60gb was loud and when I heard about others having silent PS3's I figured they weren't listening hard enough. Now it wasn't as loud as my 360 (when I had one), but I could definitely here it during silent spells during a game or movie. The refurbed one is as good as new and I feel pretty secure with it.

[REEEPR]

Good thread :)
Another question: how long did you have to wait for your fixed PS3? I´ve been waiting for mine 8 weeks!! Annoying to say the least.....:(
I got mine back in just 11 days. don't know why yours is taking so long. keep your chin up!

[Alakratt]

I'm not sure. It's happened twice, both times while I called in an Airstrike. When the bombs drop and the entire level shakes I think there is information overload across the internet connection. It's weird though because it doesn't drop me from the game, the game just freezes. I have to flip the switch in back to get it going again.

No real complaints though. My original 60gb was loud and when I heard about others having silent PS3's I figured they weren't listening hard enough. Now it wasn't as loud as my 360 (when I had one), but I could definitely here it during silent spells during a game or movie. The refurbed one is as good as new and I feel pretty secure with it.

Most people say that turning the PS3 off by the back switch messes it up, and sometimes causes the disc reading error (maybe that's what killed my PS3 or GTA 4 after it froze...who knows). Just trying to help, anyway, do you tried to "soft reset", quitting the game by the PS menu or turning the system off by PS menu?

[Alakratt]

Good thread :)
Another question: how long did you have to wait for your fixed PS3? I´ve been waiting for mine 8 weeks!! Annoying to say the least.....:(

You should call Sony up and ask them why are they taking so long. If it is a 60GB, I read somewhere around here that since those aren't being sold anymore they could take sometime 'till a fixed one can be sent.

[RawK_Solid]

Most people say that turning the PS3 off by the back switch messes it up, and sometimes causes the disc reading error (maybe that's what killed my PS3 or GTA 4 after it froze...who knows). Just trying to help, anyway, do you tried to "soft reset", quitting the game by the PS menu or turning the system off by PS menu?

Yup tried all that. I'm very careful with my electronics. I tried a soft reboot, no luck. Then I tried ejecting the disc, no luck. So I just flipped the switch. My heart skipped a beat when I tried turning it back on and it has that slight delay after touching the power button. :-D


You should call Sony up and ask them why are they taking so long. If it is a 60GB, I read somewhere around here that since those aren't being sold anymore they could take sometime 'till a fixed one can be sent.

Yeah you should have a service number online that you can check. Or just call. They were very helpful for me. It took 4 weeks for me to get my 60Gb back from repair. I should have had it a week earlier but the coffin got rerouted on the way out from Texas for some reason.

If you are in the US try this link. You can access your info with your phone # too. http://www.us.playstation.com/support/repairstatus

[Racoon]

I got mine back in just 11 days. don't know why yours is taking so long. keep your chin up!

Thanks! 11 days would´ve been awesome... I´m on a cold turkey here! :-D


You should call Sony up and ask them why are they taking so long. If it is a 60GB, I read somewhere around here that since those aren't being sold anymore they could take sometime 'till a fixed one can be sent.

Wrote them an e-mail yesterday...they better put some games in the box when they return my PS3! :cuss:pissed: And yes it´s the 60GB - gotta love that beast :heart:

[Racoon]

I got mine back in just 11 days. don't know why yours is taking so long. keep your chin up!

Thanks! 11 days would´ve been awesome... I´m on a cold turkey here! :-D


You should call Sony up and ask them why are they taking so long. If it is a 60GB, I read somewhere around here that since those aren't being sold anymore they could take sometime 'till a fixed one can be sent.

Wrote them an e-mail yesterday...they better put some games in the box when they return my PS3! :cuss:pissed: And yes it´s the 60GB - gotta love that beast :heart:


Yeah you should have a service number online that you can check. Or just call. They were very helpful for me. It took 4 weeks for me to get my 60Gb back from repair. I should have had it a week earlier but the coffin got rerouted on the way out from Texas for some reason.

If you are in the US try this link. You can access your info with your phone # too. http://www.us.playstation.com/support/repairstatus

Thanks for the link - very kind of you! I´m in the EU though. Guess I´ll hear from Sony come monday since I wrote them yesterday.

[Racoon]

S'''! Triple post! The edit function is f''''' up!! Sorry ! :oops:

[ReePa]

My blu ray drive messed up on me about 2 months ago and I called sony on the saturday and I had a new/refurbed one on the tuesday.

I havent had any probs with the new one at all ,Im in the south of the uk and I thought sony were ace at dealing with me.

Edit: I forgot to mention that the ps3 was 6 months old in the first place

[Racoon]

My blu ray drive messed up on me about 2 months ago and I called sony on the saturday and I had a new/refurbed one on the tuesday.

I havent had any probs with the new one at all ,Im in the south of the uk and I thought sony were ace at dealing with me.

Edit: I forgot to mention that the ps3 was 6 months old in the first place

Bet it was a 40GB machine. No problem in handling those - as Alakratt mentioned above it´s the 60GB´s that take like forever to get refurbished.

[ReePa]

yeah it was a 40gb sorry.

[Alakratt]

My blu ray drive messed up on me about 2 months ago and I called sony on the saturday and I had a new/refurbed one on the tuesday.

I havent had any probs with the new one at all ,Im in the south of the uk and I thought sony were ace at dealing with me.

Edit: I forgot to mention that the ps3 was 6 months old in the first place

Did you received a refurbished PS3 before you sent yours?

[Alakratt]

Did you guys cut the photocopy of the receipt you guys sent or did you just sent the whole copy paper?

[tommkell]

GTA broke my launch 60gb console so i got a replacement from sony within a week. now the new one freezes every time i play the game. all other games work ok. phoned sony and they're sending me out another one on friday. how unlucky is that?. very happy with the support and service from sony though.:D

[tommkell]

p.s the refurb ps3 was a lot quieter ( almost silent ) than my launch console. damn gta.

[Nunalho]

GTA broke my launch 60gb console so i got a replacement from sony within a week. now the new one freezes every time i play the game. all other games work ok. phoned sony and they're sending me out another one on friday. how unlucky is that?. very happy with the support and service from sony though.:D

They replaced yours with an equal? 60gb?

[Alakratt]

GTA broke my launch 60gb console so i got a replacement from sony within a week. now the new one freezes every time i play the game. all other games work ok. phoned sony and they're sending me out another one on friday. how unlucky is that?. very happy with the support and service from sony though.:D


You called Sony and they're sending you one without sending yours?

[tommkell]

Yeah, it comes in a big pink box, the dude takes the refurb out and you put your broken console in. great service. And yes they swap it with the same model, they even try to match the age of the console.

[Alakratt]

.................................................. .................ummm ok?;)

[Comatosed]

Yeah, it comes in a big pink box, the dude takes the refurb out and you put your broken console in. great service. And yes they swap it with the same model, they even try to match the age of the console.

Exactly the way my exchange happened, big pink box! He took a PS3 out of it and then put mine in it, gave him a signature and he gave me receipt. Was done within a couple of days of me phoning them as well.

[Alakratt]

damn....I thought he was being sarcastic!! LOL, what the guy that did the exchange from UPS?

[Comatosed]

damn....I thought he was being sarcastic!! LOL, what the guy that did the exchange from UPS?

I'm pretty sure I remember the guy on the phone (when I phoned sony) said it would be parcel line. Are you in the US?

Edit: Just saw your in puerto rico, Sony seem to have different exchange programs all over the world.

[kalishnikov]

I wanna know if any of you that has receive a fixed/refurbished PS3 from Sony has experienced any problems with your system?

The month I signed up here I had to send mine in because all the USB ports stopped working, I got a refurbished 20 gig launch model (I was very particular on what I wanted and they were quite nice about it since they couldn't fix my original PS3) and it's been great, I see less problems with it then I did with my original 20 gig I purchased a few days after launch.

[Alakratt]

I'm pretty sure I remember the guy on the phone (when I phoned sony) said it would be parcel line. Are you in the US?

Edit: Just saw your in puerto rico, Sony seem to have different exchange programs all over the world.

Did you check the UPS link Sony sends you by email after calling them? How much did the package weight? (the one they send to you first, just checking to see if I'm getting a fixed PS3 or just an empty box to send mine in)

[Magnum R/T]

Did you check the UPS link Sony sends you by email after calling them? How much did the package weight? (the one they send to you first, just checking to see if I'm getting a fixed PS3 or just an empty box to send mine in)

More than likely it will be an empty box with a weight of around 4 pounds. Overseas (not including Puerto Rico, sorry) seems to be on the 2 day exchange program. Just sit back and relax...

[Alakratt]

Oh great, now in the UPS tracking page it says that the box is going through a delivery delay thanks to an "overflow volume". First I had to wait through the fricking weekend, then memorial day, now this?! What the Hell?!?!?

[RawK_Solid]

Oh great, now in the UPS tracking page it says that the box is going through a delivery delay thanks to an "overflow volume". First I had to wait through the fricking weekend, then memorial day, now this?! What the Hell?!?!?

Mine had a similar problem. It wasn't an "overflow" issue, but it was "re-routed." Took an extra 4 days just to get the coffin.

That EU exchange service sounds awesome. The replacement comes then you just swap at the door? That is killer.

Here in the states they send out an empty coffin box, you stick yours in, ship it to Sony in Texas, then they ship out the replacement. The entire thing would take at least 7-10 business days at the quickest. The coffin is supposed to take 2-3 days, the ship back is overnight, then the replacement is sent 2-3 day delivery.

[Alakratt]

an extra 4 days?! oh man....I miss GTA4.....I just hope UPS solves that soon.

[Tha_Bounce]

That sucks! I got my box one day ahead of schedule, and I sent it out today. Downside is it won't be sent out until tomorrow.

[crownroyal]

I called yesterday. Did you already sent your PS3?

I called on a previous tuesday and I finally got it on a wed... i guess its because of the memorial day weekend. I will be shipping it off today.

[Magnum R/T]

I thought I saw someone post somewhere that you can check the status of them working your PS3. Was I seeing things? If not does someone have the web address?

[bobtheduck]

I wanna know if any of you that has receive a fixed/refurbished PS3 from Sony has experienced any problems with your system?

I'm not sure whether mine is new or refurbished... Pretty sure it's refurbished, and I did have a very brief problem with reading some blurays, but it only happened for a couple days about three weeks ago, and hasn't happened since.

[AndyD]

I thought I saw someone post somewhere that you can check the status of them working your PS3. Was I seeing things? If not does someone have the web address?

Its on the official site.

[Alakratt]

Well guys, today I got the box and immediately put the PS3 in, and went to UPS, the guy that took my box said that it would ship today and it would arrive in Texas tomorrow. WOW! Is the shipping for the fixed PS3 next day too?

[BGFR3D]

i cant imagine waiting 11 days before getting my ps3 back. when my 80 broke sony ofered me a new one. i didnt want to wait so i had it returned to bestbuy, but they only had 40 gigs in stock and no more 80s. i took the 40. horrible choice on my part

[Alakratt]

i cant imagine waiting 11 days before getting my ps3 back. when my 80 broke sony ofered me a new one. i didnt want to wait so i had it returned to bestbuy, but they only had 40 gigs in stock and no more 80s. i took the 40. horrible choice on my part

Damn, I'd really hate to be in your shoes. I know you had to wait, but man....no more PS2 b/c, I couldn't live without that! I feel sorry for ya man :pale

[UMGAWA]

Ok, now i'm pissed.

I called ps3 support to check up as to where my ps3 is...
Ok, i sent my ps3 off on the 14th of may (i have the receipt from the post office), they received it on the 22nd of may (sent from a different suburb in the same state) and its only been through 6 days (working days) of testing.. I was then told that it has another following 14 days (working days) before it will be sent back to me.. which seems the post takes another 8 days, i wont see my ps3 till the better half of june.

Word of advice, pray to god your ps3 doesn't fail.. or atleast have another console..

[crownroyal]

Ok, now i'm pissed.

I called ps3 support to check up as to where my ps3 is...
Ok, i sent my ps3 off on the 14th of may (i have the receipt from the post office), they received it on the 22nd of may (sent from a different suburb in the same state) and its only been through 6 days (working days) of testing.. I was then told that it has another following 14 days (working days) before it will be sent back to me.. which seems the post takes another 8 days, i wont see my ps3 till the better half of june.

Word of advice, pray to god your ps3 doesn't fail.. or atleast have another console..

Are you kidding me? Thats awful.... great I've been without one for over a week and I have this to look forward to.

Its a good thiing I just bought a PC with a Nvidia 8800GTS... playing Crysis right now. It should hold me over for a couple of weeks.

[Offishall]

Ive sent my 20gb back to them on monday..still waiting...better get a damn 20gb back, if I lose backwards comp I will be fumming.

[kalishnikov]

Ive sent my 20gb back to them on monday..still waiting...better get a damn 20gb back, if I lose backwards comp I will be fumming.

Yea that's the sh*tty thing about having a 20GB, if something happens to it this far passed the 'kill-off' date its anyone's guess whether you'll get another 20 or not. Hopefully they can fix/refurb your system because if not, who knows what you'll get back. I'd assume they've still got 20's somewhere, its Sony after all, and when I sent mine in the rep I spoke to said they had MANY refurbed 20GBs but that was over a year ago now.

Good luck fellow 20 gig owner, Sony's Customer Service is excellent (or at least it used to be), so if they can help you out they probably will.

[FaLLeNMoNkEy]

So if you send in a 20GB you get the 20GB back?
same for 60 and 80?

[Azmodeus]

I wanna know if any of you that has receive a fixed/refurbished PS3 from Sony has experienced any problems with your system?

I had a problem with my PS3 in March. It would no longer play ANY Bluray discs, It would play any other disc just fine. (PS2, DVD, CD, Etc.) I called and had it fixed and sent back in a total of 13 days from call to getting it back. I got the same unit back and have had no probllems with it at all. I find it odd though that it wouldn't play Bluray but would play everything else!?!?! Sony's customer service was very good and I must admit competent, They just were not forthcoming about what the actual problem was, I still don't know! It is worth noting that it broke down 2 months after the warranty ran out and I had to pay $171 and change to get it fixed. Very satisfied with the level of service I recieved. Good luck to all experiencing problems, I went through major withdrawl for those 13 days! P.S. 60gb launch console.

[DaveNI1979]

Service here in UK is brilliant. My pal 60gb failed 3 months out of warranty, i rung up fri,expecting to have wait at least 1week, he said sorry but as it was a bank holiday on following monday earliest they could send me new1 was wed so 2 working days later I had a refurb 60gb at 9am in a big pink box, all sealed up and they never charged me a penny. Outstanding service, I guess living in uk has its benefits after all. Refurb is alot quieter plus obviously newer looking. Couldnt be happier.

[Prosdo]

I sent my PS3 in for repairs on the 21st. It was delayed because of bad weather conditions in Texas. Got there on the 25th. I checked the status on PS3 earlier today and they said it was assigned. Checked it again about 5 minutes ago and it was shipped today. Pretty fast turn around. Can't wait till it gets here.

[lostnear]

Have to ship out my ps3. 3 days old i hope i get one new

[factorx691]

Have to ship out my ps3. 3 days old i hope i get one new
Where'd you buy it from? Ebay?

[Luner_Chaos]

Have to ship out my ps3. 3 days old i hope i get one new

Why didn't you just return it to the store? :confused: